-There will be absolutely NO address changes once an order has been placed. This is for our protection as well as yours. Please ensure you have entered the correct shipping address.
-If your order has been shipped with the wrong address: You will be responsible for contacting USPS to change the address. You can also attempt to make a package intercept on the usps website. you will be responsible for the fees charged.
-Lost USPS packages will be resolved on a case by case basis. Please email us for help If you have not received your order and it's been over 2 weeks. We are NOT obligated to refund or replace any orders due to USPS losing an order. You will have to file a claim with USPS if something is lost.
If a package is marked as delivered and you did not receive it:
*Wait a few days, Sometimes they mark packages delivered when they are very busy and they show up in a few days.
*Email USPS Directly if it's been 3-4 days with no delivery
* Once you have an email from usps stating it's lost, forward that to Littledeersdesignsllc@gmail.com and we will attempt to resolve.
DISCLAIMER: Photos are taken in a light box and edited to show the best possible image that the color looks like in person. Due to the multiple variations of screens, monitors, and lighting sources, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product.
It is the customer's responsibility to use the product correctly once in their hands. Each Item comes with a care card and information on what to do and what not to do .We cannot refund or exchange because of misuse by the buyer.
By Purchasing a product, you agree to the following:
-Once the order has been placed, you have 24 hours to make any changes or cancellations to your item. After 24 Hours I do not accept any changes or cancellations due to the customization of every item I create.
-Please be as specific as possible when giving us information about decals, glitter colors, or anything else you want on your tumbler. We cannot make any changes once you receive your tumbler if you are unhappy with the choices you have picked or if you lacked to specify something.
-Once your item has been delivered, you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you however shipping will be the BUYER'S RESPONSIBILITY.
-Any non-glittered items are not guaranteed to be glitter-free due to glitter being an almost impossible thing to get rid of.
-All items are handmade and are subject to minimal imperfections. I strive to create high quality products, however keep in mind these are love-crafted products and I am not perfect.