We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that it was received; unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items cannot be exchanged or returned once they have been worn or washed. We reserve the right to refuse a refund for items that show any signs of wear, damage, or misuse.
To initiate a return, you must contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions about how and where to send your package. Items sent back without first requesting a return will not be accepted. RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER UNLESS OTHERWISE STATED.
You can always contact us for any questions about a return at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can work to resolve the issue.
Exceptions / non-returnable items
Personalized items can not be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
We are unable to offer exchanges due to the volume of orders we receive. The best way to ensure you get what you want is to initiate a return for the item you have, and once the return is approved make a separate purchase for the item you want.
We will notify you once we’ve received and inspected your return to let you know if a refund was approved. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Sale and Holiday items are not eligible for return. Due to the time sensitive nature of holiday designs, these products are FINAL SALE and cannot returned for any reason.